Terms of Service

Welcome to Folddryhive. Please read these Terms of Service carefully before using our website (www.folddryhive.com) or purchasing products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Overview and Business Identity

This website is operated by Folddryhive. Throughout the site, the terms “we”, “us” and “our” refer to Folddryhive.

Registered Address: Sorauer Platz 5, 02943 Weißwasser, Germany

Customer Support Email: rack@folddryhive.com

Contact Phone: +49 3022005600

2. Scope and Target Market

Our services and product offerings are directed exclusively toward consumers and entities located within Europe. All transactions, contracts, and legal relationships arising from purchases made on this website shall be governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), without prejudice to mandatory consumer protection provisions of the customer’s country of habitual residence within the European Union.

3. Orders, Processing, and Fulfillment

Order Processing: Orders are processed and dispatched within 1 to 2 business days from our operational fulfillment hub in Germany.

Shipping Partners: We collaborate with professional carriers, including DHL, FedEx, and UPS Priority services, to ensure reliable delivery across Europe.

Standard Delivery Time: Estimated delivery takes between 3 to 7 business days from dispatch.

Tracking Notifications: Automated tracking updates will be dispatched to the email address provided by the customer at checkout during key fulfillment stages, including dispatch, arrival at sorting facilities, and local final-mile delivery milestones.

Delayed Shipments: If an order exceeds the standard transit timeframe, we will initiate a formal investigation with the respective carrier. Depending on the tracking outcome and operational findings, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.

4. Risk of Loss and Transfer of Ownership

In accordance with European consumer protection regulations (specifically the Consumer Rights Directive), the risk of damage to or loss of goods shall remain with us and shall only transfer to the consumer at the moment the consumer (or a third party designated by the consumer other than the carrier) has taken physical possession of the goods.

5. Right of Withdrawal (14-Day Statutory Cancellation Period)

Consumers residing in the European Union are entitled to a statutory right of withdrawal within 14 days without giving any reason.

Withdrawal Period: The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Exercising the Right: To exercise the right of withdrawal, you must inform us (Folddryhive, Sorauer Platz 5, 02943 Weißwasser, Germany, Email: rack@folddryhive.com) of your decision to withdraw from this contract by an unequivocal statement (e.g., an email sent to our support address).

Effects of Withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you, excluding standard delivery costs, without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

6. Defective, Faulty, or Damaged Items

If an item delivered to you is defective, faulty, or damaged upon receipt, you are entitled to statutory warranty rights (Gewährleistung).

Claim Procedure: You may contact our customer support team via email at rack@folddryhive.com within a reasonable timeframe, providing photographic evidence of the defect or damage.

Resolution Without Physical Return of Damaged Items: Where items are visibly damaged or defective, and sufficient photographic evidence is provided to our support team, customers are not required to return the damaged physical item. Upon verification, we will proceed directly with a full refund or a replacement order.

7. Limitation of Liability

We endeavor to ensure that all operational and delivery workflows function smoothly. However, we do not warrant that our services will be uninterrupted or error-free beyond what is statutorily required under German and European law. Our total liability for any claim arising from a purchase shall not exceed the total purchase price paid for the specific product giving rise to the claim, except in cases of intent, gross negligence, or injury to life, body, or health.

8. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.