Refund Policy

Welcome to Folddryhive. We are committed to providing high-quality folding drying racks and ensuring a smooth shopping experience for our customers across Europe. This policy outlines our shipping, return, withdrawal, and refund procedures in accordance with German and European consumer protection laws, designed to meet compliance standards.

1. Company Information

Brand Name: Folddryhive

Website: www.folddryhive.com

Company Address: Sorauer Platz 5, 02943 Weißwasser, Germany

Customer Support Email: rack@folddryhive.com

Customer Support Phone: +49 3022005600

2. Shipping & Delivery Policy

Fulfillment & Dispatch: Orders are processed and dispatched within 1 to 2 business days.

Carriers & Transit Times: We partner with trusted carriers including DHL, FedEx, and UPS Priority. Standard delivery is expected within 3 to 7 business days from the date of dispatch.

Tracking Notifications: To keep you informed, automated tracking emails are sent to the email address provided during checkout at key milestones, including order dispatch, arrival at the logistics hub, and local last-mile delivery.

Delayed Shipments: If an order exceeds the standard transit timeframe, we will initiate a formal investigation with the respective carrier. Depending on the investigation outcome and actual circumstances, we will determine whether to provide a full refund or a replacement shipment.

3. Right of Withdrawal (14-Day Statutory Cancellation Period)

In compliance with European consumer protection laws, customers residing in the European Union have the right to withdraw from this contract within 14 days without giving any reason.

Cancellation Period: The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Exercising the Right: To exercise the right of withdrawal, you must inform us (Folddryhive, Sorauer Platz 5, 02943 Weißwasser, Germany, Email: rack@folddryhive.com) of your decision to withdraw from this contract by an unequivocal statement (e.g., an email). You may use the optional model withdrawal form below, though it is not obligatory.

Effects of Withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return Shipping Cost & Condition: Consumers are responsible for the direct cost of returning the goods unless otherwise specified. Goods must be returned in a proper condition.

Return Address:
Folddryhive
Sorauer Platz 5
02943 Weißwasser
Germany

4. Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged upon arrival, or incorrect, please contact our customer support team via email at rack@folddryhive.com within a reasonable timeframe, providing photographic evidence of the issue.

Resolution: Upon verification of the defect or damage through the provided photos, you may choose to receive a full refund or a replacement item.

Return Exemption: For items verified as damaged or defective with photographic evidence, physical return of the damaged item is generally not required unless specifically requested by customer support, allowing for a streamlined resolution process.

5. Accepted Payment Methods

We support secure and convenient payment methods to facilitate your transactions, including:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Digital Wallets

All transactions are processed securely, and your financial data is handled in compliance with applicable standards.