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Return to shop- Orders & Payment
What payment methods do you accept?
We accept secure payments via major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support fast and secure mobile checkout options such as Apple Pay and Google Pay, as well as other accepted digital wallets available at checkout. All transactions are fully encrypted and processed securely.
When will my payment be charged?
Your payment is authorized and captured at the time your order is successfully placed. You will receive an email confirmation containing your order details and payment receipt immediately following your purchase.
- Shipping & Delivery
Which shipping carriers do you use and where do you ship from?
We ship all orders directly from our warehouse in Germany. We partner with reliable international logistics providers, including DHL, FedEx, and UPS Priority, to ensure efficient and dependable delivery across Europe.
What are your processing and delivery times?
Order Processing: Orders are typically processed and dispatched within 1 to 2 business days.
Delivery Time: Standard delivery is expected within 3 to 7 business days from the date of dispatch, depending on the destination country and local carrier efficiency.
How can I track my shipment?
You will receive automated email notifications sent to the email address provided at checkout at key milestones of your delivery journey, including order dispatch, arrival at the logistics hub, and local last-mile delivery. Each update includes tracking information so you can monitor your shipment’s progress.
What happens if my order is delayed or lost in transit?
If your order exceeds the standard delivery timeframe, please contact our support team. We will initiate an official investigation with the carrier. Depending on the investigation outcome and actual circumstances, we will coordinate a full refund or a replacement shipment.
- Returns & Refunds (Right of Withdrawal)
What is your return policy under European consumer law?
In compliance with European consumer protection regulations, consumers have the right to withdraw from the purchase contract within 14 days from the day on which you acquire, or a third party indicated by you (other than the carrier) acquires, physical possession of the goods, without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision by means of an unequivocal statement sent via email to rack@folddryhive.com. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
What are the conditions for returning goods?
If you choose to withdraw from the purchase, items must be sent back without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal to us. You will bear the direct cost of returning the goods unless otherwise agreed. Returned items must be unused and in their original packaging where reasonably possible.
What if my item arrives defective or damaged?
If the goods you received are defective or damaged upon arrival, please contact our customer support team via email at rack@folddryhive.com within a reasonable timeframe and provide photographic evidence of the defect or damage. For damaged or defective items, you do not need to return the physical item; upon verification of the provided evidence, we will promptly process a full refund or arrange a replacement delivery.