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Return to shop- Scope of Delivery
We currently ship to customers located within Europe. All orders are dispatched directly from our fulfillment center in Germany.
- Processing Time
Orders are processed and prepared for dispatch within 1 to 2 business days (Monday through Friday, excluding public holidays). Once your order is handed over to our logistics partners, you will receive an automated shipping confirmation via email.
- Shipping Carriers and Delivery Times
We cooperate with reliable logistics providers, including DHL, FedEx, and UPS Priority, to ensure prompt and secure delivery.
Estimated Delivery Time: Standard delivery typically takes 3 to 7 business days from the date of dispatch, depending on the destination location within Europe.
- Shipment Tracking
To keep you informed every step of the way, automated tracking updates will be sent to the email address provided during checkout at key milestones, including:
Order dispatch confirmation
Arrival and scanning at the carrier logistics hub
Out for local delivery
- Delays and Exceptions
While we strive to ensure timely delivery, transit times may occasionally be affected by unforeseen circumstances such as peak seasonal volumes, customs processing, or local carrier disruptions.
If your shipment exceeds the standard delivery timeframe, please contact our support team. We will initiate a formal investigation with the respective carrier. Depending on the investigation outcome and actual circumstances, appropriate measures—such as a replacement shipment or a refund—will be arranged in accordance with statutory consumer protection regulations.
- Dispatch Address
All orders are shipped from our operational address:
Sorauer Platz 5, 02943 Weißwasser, Germany
Contact Information
Website: www.folddryhive.com
Customer Support Email: rack@folddryhive.com
Phone: +49 3022005600